Questions & Answers

Honey Whale E-bike and E-scooter design in North American, same as major brand of scooters and bikes made in China. Honey Whale Based in New Zealand Local, Opening soon in Australia, Head office is located in Mexico.

For pick up ONLY from our warehouse.

EFS POST Honey Whale
Address : 9 Volkner Place, Rosedale, Auckland 0632
Opening hour:9:30-18:00 Mon-Fri
Please quote your name to the reception.

For test ride, weekend pickup and service, appointment required
Address:93 Ahutoetoe road, Milldale. please contact Andrew 021 088 02518 in advance.

Northern of New Zealand take 3-7 Working Days, Southern of New Zealand take 5-10 Working days.(Might delay due to its DG goods) Once payment received, products will be ship out ASAP. 

Please fill in our faulty item return form found HERE. One of our customer services team members will be in touch to arrange the shipment of the item back to our webstore return address and arrange a new item to be shipped, a refund or an equivalent item if the item purchased is no-longer available.

Within 30 days of original purchase, we will happily accept a return provided that all items are in the original saleable condition and packaging. Customers are required to arrange returns via courier themselves including any costs involved, we highly recommend using a tracked courier service as we cannot honor returns on items lost in transit. Learn more.

All Scooters, Bikes, Moped and Accessory comes with 1-Year Warranty.  Forward to bottom Warranty link for conditions and more info.

You can find the manuals HERE, some features may vary according to local legislation.

Yes, all deliveries are sent with signature required to ensure your parcel gets to your designated address safely. If you wish to give the courier Authority To Leave at your address, you will need to do this via the courier tracking link.

If you view the tracking details for your order and it is marked as delivered and you cannot find it. You can either lodge an inquiry with the courier directly, which can be done after checking your tracking details. Or you can contact our customer services team on who will lodge an inquiry on your behalf. Please do not wait more than 21 working days as it affects the couriers ability to investigate.